Our Terms & Conditions

1. NON REFUNDABLE BOOKING FEE/ FINAL BALANCE

A non-refundable 25% booking fee is required at the time of the booking. Final payment of the remaining 75% of the total booking cost shall be paid 7 days prior to the event date. All payments must be made by direct deposit into the hire company’s bank account by EFT or online secure payments by the due date specified. Please note that should the final payment not be made 7 days prior to the event date, the hire company reserves the right to no longer supply any equipment for the event. The non-refundable 25% booking fee will not be returned should this occur.

After the initial non-refundable 25% booking fee has been paid, we offer payment plans on the remaining final balance. This final balance is to be paid in full 30 days prior to your event date.

By booking with Brisbane Event Decorators via our website, email, telephone, or in person and paying for the non-refundable 25% booking fee and the final balance invoice provided by Brisbane Event Decorators, you accept all of our Terms and Conditions noted in this document.

2. CANCELLATION POLICY

The Vendor, Supplier, and/or Client may cancel an order at any time. Please see below the Cancellation policy details. No cancellation by the Vendor, Supplier, and/or Client is valid unless it has been acknowledged in writing by the hire company.

A booking fee paid of 25% of the total invoice amount is non-refundable and non-transferable.

Bookings canceled more than 30 days before the event date will receive a refund less the 25% non-refundable booking fee paid plus an $80+GST administration fee.

Booking cancellations made less than 30 days before the event date will receive NO refund on the final balance, as the items and date were reserved for your event and include any cost of goods already sourced and purchased for your event. We have already invested our valuable time and resources to plan your event. All bookings are non-transferable.

Cancellations of bookings/events due to weather are still subject to the cancellation policy above. The hire company is in no way responsible for inclement weather that may cause the Vendor and/or Supplier to cancel their booking.

3. SECURITY BOND, FEES, AND OTHER CHARGES

Brisbane Event Decorators require credit card details to be kept on file. This is required for all hires carried out by Brisbane Event Decorators and/or DIY Pickup hires. If a bond is required, this will be noted on your initial quotation. We will email you to advise if/what requires replacement, cleaning, and any other fees that may be incurred during the hire period. You authorize Brisbane Event Decorators to charge your credit card for any fees incurred during this hire period. Your credit card details are securely stored and deleted once the contract has been completed. We will obtain these details on the Brisbane Event Decorators Booking Form.

4. GST

As we are a GST-registered company, all prices quoted are subject to GST.

5. ADDITIONAL COSTS, TRAVEL EXPENSES, LABOR CHARGES

Due to higher staff costs, Public Holidays, Sundays, or midnight pack-downs incur additional charges. This is for standard setups; if your booking is larger, this may be at a higher rate. Brisbane Event Decorators will advise during the quotation process or as amendments are made if your event will incur additional charges. Setup & pack down is required to be in one shift each. If a staff member is required to return at an additional time to reset or move goods, additional charges apply.

Hire Duration, Delivery, and Collection/Travel Expenses

• Hire duration is for a full 24-hour day, drop off on the day of the event and collection the following day. Please advise us if you wish to have collection on the same day, if you wish for the hire items to be moved during the event to a different location, or if a late-night pack down is needed, as extra charges apply.

• All delivery and collection fees will be stated on the quotation and/or invoice.

• Delivery, setup, and collection are during standard operating hours only – Monday to Saturday, 9 am to 5 pm.

• If you require a delivery or collection outside of these days/times, the below fees will apply:

  • Mon-Saturday 5-9 pm add $150+GST
  • Mon-Saturday 9 pm-Midnight $200+GST
  • Sundays 9 am-5 pm add $150+GST
  • Sundays 5 pm-9 pm add $200+GST
  • Sundays 9 pm-Midnight add $250+GST
  • Public Holidays add $250+GST

Labor charges

• Labor – Setup/Pack down Event Services includes unloading and setup of all items, pack down, and reloading of all items.

• Based on a minimum of 2 staff members at $40+GST per hour per staff member, extra charges may apply for public holidays, weekends, and late-night setup and/or pack down services. These charges will be stated on your quotation and/or invoice.

• Extra charges may apply for additional staff members and hours, all based individually on the event size. These charges will be stated on your quotation and/or invoice.

6. DAMAGE, LOST, STOLEN, OR UNCLEAN EQUIPMENT

Upon pickup (delivery if required) of the equipment and until the return of the equipment to the hire company’s premises, the Vendor, Supplier, and/or Client has full responsibility for all equipment hired. The Vendor, Supplier, and/or Client will pay the full replacement cost of any equipment badly damaged, lost, or stolen. The Vendor, Supplier, and/or Client will pay any repairing costs for damaged equipment. Any damaged equipment will be decided by the hire company if it can be repaired or requires replacement. Burns, holes, tears, water damage, or other similar damage to equipment shall be replaced at full cost to the client.

Any equipment returned unclean by the Vendor, Supplier, and/or Client (unless advised otherwise) to the hire company, the Vendor, and/or Supplier shall pay the hire company the full cost of returning the equipment to a clean condition. A 5% fee is incurred for all goods requiring cleaning, for example, dessert displays, donut displays, and grazing tables. A 5% fee is incurred for all balloon displays which the vendor, supplier, or client wishes not to take, and requires us to pop and discard the balloon display.

The Vendor, Supplier, and/or Client shall protect the equipment from the elements during the time of hire. In poor weather conditions, storage of the equipment may be necessary and is the responsibility of the client to see that the equipment is stored safely. Any equipment damaged from the weather is the full responsibility of the Vendor, Supplier, and/or Client and shall be paid at full replacement cost to the hire company.

The hire company’s equipment shall be picked up (delivered if required) to the Vendor, Supplier, and/or Client in a clean and well-maintained condition. It is the Vendor, Supplier, and/or Client’s responsibility to notify the hire company should the equipment not be in a satisfactory condition within 2 hours of receiving the equipment. Otherwise, any damage or uncleanliness of equipment shall be deemed the Vendor, Supplier, and/or Client’s responsibility.

7. MISUSE OF EQUIPMENT

The Hire Company shall not be liable for any loss or damages arising out of the overloading, exceeding rated capacity, misuse, or abuse of the Equipment by the Vendor, Supplier, and/or Client, and the Vendor, Supplier, and/or Client agree to keep the hire company indemnified in respect thereof.

8. INSURANCE

The Vendor, Supplier, and/or Client shall ensure that all the Equipment is adequately insured under the Vendor, Supplier, and/or Client’s All Risks Insurance Policy, which shall be available for the Hire Company’s inspection on request. The Company will not insure any Equipment. Any insurance policies undertaken are the sole responsibility of the Vendor, Supplier, and/or Client. The Vendor, Supplier, and/or Client bear all risks in relation to the Equipment and its use until the Equipment is safely returned to the hire Company in good condition. The hire company’s Public/Products Liability Certificate of Currency is available from the website.

9. ACCESSIBILITY

You agree to inform us prior to your event if there is any difficult access to the setup area, for example, stairs, lift access, parking, and loading dock details. A booking form will be sent to you prior to your event, and we require that this form is completed and returned honestly and correctly. On the event date, if we find that the details on your booking form are deemed untrue and we experience any difficulties that were not noted, you will be charged an additional fee of $150+GST for any difficult access as assessed by our staff on the day.

10. PHOTOGRAPHY/PROMOTIONS

We will photograph all of our events, and we reserve the right to use any photographs for display or promotion without compensation to you. Please inform us via email if you would prefer not to have photographs taken. Please refer to the privacy policy for all details.

11. OUTSIDE EVENTS/WEATHER CONDITIONS

PLEASE NOTE: All our items are not weatherproof, including but not limited to Arbours, Cherry Blossom Trees, Flower Walls, Backdrops, Shimmer Walls, Champagne Walls, Acrylic displays, Donut Boards, and Neon Signs. Brisbane Event Decorators, the hire company, is in no way responsible for outside inclement weather conditions. We will NOT set up any of the hire items outdoors if it is sprinkling, raining, and/or windy conditions. Not only do we want to protect our hire items, but this is also due to the safety of our staff for the setup and pack down of the hire items